SHIPPING POLICY

Thank you for shopping with Bebe Luna! Please review our shipping information below before placing your order.

PROCESSING TIME

Ready-to-Ship orders are typically processed within 1–2 business days.

Processing time is the time needed to prepare your order for shipment and is separate from the estimated delivery time.

Orders placed on weekends or holidays will begin processing on the next business day.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

SHIPPING & DELIVERY

Standard Shipping

- Estimated delivery: 3–7 business days

- FREE Standard Shipping on orders of $120 or more

Free shipping eligibility is based on the merchandise subtotal after discounts and before taxes.

Expedited Shipping

- Estimated delivery: 2–3 business days

- Available for an additional $8 on top of the standard shipping rate

Delivery estimates begin once your order has been shipped and do not include processing time.

Please note that delivery times are estimates and are not guaranteed. Delays caused by the shipping carrier, weather, holidays, or other circumstances outside of Bebe Luna’s control may occur.

SHIPPING ADDRESS

Please make sure your shipping address is complete and accurate before placing your order.

Bebe Luna is not responsible for packages that are misdelivered, lost, or returned due to an incorrect or incomplete shipping address provided at checkout.

If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for any additional shipping costs required for redelivery.

LOST PACKAGES

If your package appears to be lost in transit, please contact us at info@thebebeluna.com.

We will assist with reviewing the tracking information and, when applicable, filing a claim with the shipping carrier or shipping insurance provider.

Please note that carrier investigations and claims may require additional processing time.

DELIVERED BUT NOT RECEIVED

If your tracking information shows that your package has been delivered but you are unable to locate it, please check around your property, mailbox, household members, and neighbors, as carriers may occasionally leave packages in an alternate secure location.

We also recommend contacting your local carrier for additional delivery information.

If you are still unable to locate your package, please contact us at info@thebebeluna.com with your order number so we can assist you with the next steps.

RETURNED PACKAGES

Packages may be returned to us due to an incorrect or incomplete address, unsuccessful delivery attempts, or other circumstances.

If your package is returned to Bebe Luna, we will contact you once it has been received.

Additional shipping charges may apply if the package needs to be shipped again due to an incorrect address or other customer-provided shipping information.

SHIPPING DELAYS

Once a package has been transferred to the shipping carrier, unexpected delays may occur that are outside of our control.

Bebe Luna is not responsible for carrier delays caused by weather, holidays, service disruptions, or other unforeseen circumstances. However, if you experience an unusual delay or believe your package may be lost, please contact us and we will be happy to assist you.

For any shipping questions, please contact us at info@thebebeluna.com.