RETURN POLICY

We hope you love your Bebe Luna purchase! If something doesn’t work out, eligible items may be returned for STORE CREDIT ONLY. We do not offer refunds to the original form of payment.

ORDER CANCELLATIONS

Cancellation requests may be accepted only if your order has not yet been processed for fulfillment or submitted to our vendors.

Please note that payment processing fees are non-refundable and will be deducted from the refund amount. Once an order has been processed for fulfillment or submitted to our vendors, it can no longer be canceled.

RETURN ELIGIBILITY

Return requests must be submitted within 7 days of delivery.

To be eligible for a return, your item must be in the same condition that you received it — unworn, unwashed, and with all original tags and Bebe Luna return tags, if applicable, attached.

Items must be free of stains, odors, animal hair, damage, or any other signs of wear.

Bebe Luna reserves the right to refuse returns that do not meet these conditions.

$100+ RETURNS — 10% RESTOCKING FEE

Returns with a merchandise subtotal of $100 or more are subject to a 10% restocking fee.

The $100 threshold is based on the total value of the items being returned, not the original order total. The restocking fee will be deducted from your Store Credit.

For discounted items, the amount actually paid for the returned merchandise will be used when determining the return subtotal and restocking fee.

RETURN SHIPPING

Customers are responsible for return shipping costs.

Once your return request is approved, Bebe Luna will provide a return shipping label by email. The cost of the return label will be deducted from your Store Credit.

Your return must be dropped off with the carrier within 7 days of receiving your return label.

Returns shipped after the 7-day return deadline will not be accepted.

Items sent back without an approved return request will not be accepted. If a late, unauthorized, or otherwise ineligible return is received, the customer will be responsible for any shipping costs required to have the item(s) sent back.

Original shipping charges are non-refundable.

STORE CREDIT

Once your return is received and inspected, we will notify you of the status of your return.

Approved returns will be issued as Bebe Luna Store Credit, minus the cost of the return shipping label and any applicable restocking fee.

Store Credit does not expire and can be used toward a future Bebe Luna purchase.

NON-RETURNABLE & FINAL SALE ITEMS

For hygiene reasons, underwear, swimwear, and footed items (including socks and tights) are FINAL SALE and cannot be returned or exchanged.

All items in our SALE section are FINAL SALE and cannot be returned or exchanged.

Items purchased from the SALE section remain FINAL SALE even when an additional discount or coupon code is applied.

Regular-priced items purchased with a promotional or coupon code may still be eligible for return for Store Credit, unless otherwise stated at the time of purchase.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery so we can evaluate the issue and make it right.

Please include your order number and photos showing the issue when contacting us.

If the issue is confirmed to be our error, Bebe Luna will cover the applicable return shipping costs.

EXCHANGES

We do not offer direct exchanges.

If you would like a different size, color, or item, please place a new order and submit a return request for the original item, if eligible.

HOW TO START A RETURN

To start a return, please contact us at info@thebebeluna.com within 7 days of delivery.

Please include:

1. Your order number
2. The item(s) you would like to return
3. The reason for your return

If your return is accepted, we’ll send you a return shipping label and instructions on how to send your package.

Items sent back to us without first requesting a return will not be accepted.

Effective Date: This Return & Refund Policy applies to all orders placed on or after September 5, 2026.

If you have any questions about your return, please contact us at info@thebebeluna.com.